The team at NSL Analytical Services prides itself on delivering an outstanding turnaround of test results. Our experienced administrative staff and helpful customer service department enable us to provide timely service and exceptional support. We enable quick turnaround by regularly adopting new methods and embracing new technologies. These efforts are aimed at submitting, processing, and reporting test results as quickly, efficiently, and conveniently as possible. We are proud to deliver 93% of our regular testing results on time and meet 99% of customer requests on time.
Communication and Transparency
Communication is a critical element in achieving quick turnaround and surpassing customer expectations. That is why our team will listen to you and clearly communicate what your test results mean. We can keep you engaged in the process from start to finish, via whichever communication method you prefer. Frequent and clear communication, using your language and your preferred methods ensures efficiency and more time to focus on other aspects of your day. Our knowledgeable and hard-working team is always available to you.
Timely Responses and Results
NSL’s focus on providing outstanding turnaround is not only focused on test results; it also applies to our communication regarding questions and inquiries. In today’s day and age, you can get almost anything on-demand. So as a result, you have come to expect responses as quickly and accurately as possible. According to this survey, at every stage of the customer’s journey, a majority of consumers rated an “immediate response” from businesses as “important” or “very important”, with more than 50% defining “immediate” as within 10 minutes or less. Simply put, you want to connect with businesses in a way that is convenient for you, and when the time is right. You want honest, reliable information that is easy to access and understand quickly and efficiently. We are confident that our team will meet your needs and exceed your expectations.
Secure the Turnaround You Need
The NSL team is always available to serve you quickly and efficiently. We know you need accurate answers as soon as possible, so we do our best to provide them. We will provide you with realistic expectations about when you can expect your results and will provide full transparency every step of the way because we believe that honest, clear communication is the key to a successful relationship. Contact us to learn more about how important turnaround is to us and experience our speed and efficiency firsthand. We would be happy to help you!