When our customers are asked what they like best about NSL they say "the people." Our laboratory personnel average 18 years of experience, and some have over 30 years’ experience. The longevity of our employees is testament to our ability to develop strong relationships with our customers. These relationships are based on TRUST, in both our employees’ technical expertise and their breadth of materials experience. To maintain this level of trust, our employees stay current in the latest materials testing technology, which is why every employee is required to complete 40 hours of training each year.
Advances in testing methods and instrumentation make TECHNOLOGY and technical excellence a focus for NSL employees. We’re proud of the highly skilled individuals who choose to work at NSL, and we challenge them to be their best. Our staff includes PhD, Masters and Bachelor degreed Chemists and Metallurgists, as well as highly trained Technicians. To take full advantage of their expertise, we maintain state-of-the-art instrumentation so our customers can count on us for the most accurate and reliable testing results.
We pride ourselves on delivering outstanding TURNAROUND of test results to our customers. Our customer service and administrative staffs enable us to provide exceptional turnaround to our customers by adopting new methods and embracing new technologies aimed at submitting, processing, and reporting results to our customers as quickly and efficiently as possible. Communication is a critical element in achieving this goal. We deliver 93% on time for regular testing and meet customer requests 99% of the time.